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Privacy Policy

Privacy Policy

How do I know my transaction is secure?

All order processing takes place over a secure server. All our card processing systems and procedures are to industry guidelines and standards.

All card details are transmitted securely for processing by HSBC Merchant Services. Our members of staff have no access to card details at all. All card details are processed in the UK; your card details never leave the UK.

We do not save card details in the customer control panel. Card details provided by fax or phone are shredded where applicable once the order has been taken.

How are my details treated?

We do not sell or pass on any information at all on our customers. All details are kept encrypted and secure.

When you buy goods from us we record your details to ensure that we can for example:

  • Be certain that any orders you have placed can be processed to completion
  • Contact you in emergencies, such as an urgent product recall
  • Deal with any financial queries

Rest assured that by ordering from My Med Shop us, your email address will remain safe from email spammers/ marketing companies.

How do you deal with Fraud?

We take fraud very seriously. We invest considerable amounts of time and money in the latest fraud detection and prevention software. All orders are automatically searched against the electoral register, and even company staff lists where applicable. Possible fraudulent orders are checked against a known risk list maintained by SafeSite.

We reserve the right to cancel orders without prior warning or reason.

Orders that are fraudulent are passed onto the relevant authorities. Where we feel it's appropriate, we will pursue fraud cases privately.