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Terms and Conditions

Please read carefully

All contents of this web site are for informational purposes only and are not a substitute for professional medical advice. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.

You are responsible for your use of this site and for your orders so please ensure that any details which you are asked to provide to us are accurate and true.

Keep your log-in details secure so that no-one else can misuse them.


Delivery

We use the Royal Mail second-class service. Delivery in the UK typically takes 3-5 working days. An upgrade to First Class (Priority) is also available for an additional cost. Delivery in the UK (excludes Scottish Highlands and Ireland) typically takes 48 hours.

Orders are usually dispatched within 1 working day of being placed.

Our address labels are created automatically based on the address, which you enter.

The Royal Mail delivery service that we use classifies UK destination parcels, which take over 5 working days from the day of dispatch for delivery as "Delayed". At this time, please continue to wait for your order and it is likely that it will arrive shortly. After 15 working days from the day a UK destination parcel is dispatched, an order is considered by the Royal Mail as "Lost". In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods dispatched to you again.

 

Delivery Charges in the UK

Delivery Charges are calculated at the time you place your order and will be clearly stated in your shopping basket. The charge may vary depending on the total weight of the goods you have purchased.

Standard Delivery: £2.95 (Delivery within 3-5 working days)

Priority Delivery: £3.95 (Delivery within 1-2 working days)

For further information regarding our delivery charges please do not hesitate to contact us.

 

Delivery Charges for Europe and the Rest of the World

Delivery Charges for Europe and The Rest of the World vary according to the weight of the parcel.

Customers are welcome to contact us via E-Mail / telephone us stating the items which they wish to purchase, and we will respond by providing you with the shipping costs of the respective items.

 

Please see below for charges which apply for delivery to Europe:

Delivery charges to Europe start at £6.39 for parcels weighing up to 1KG. Rates may vary according to the weight of the parcel.

All prices shown online include VAT. At checkout VAT (20%) will be deducted where applicable.

Customers may E-Mail / Call us at any time to get the full cost of shipping before they purchase any items.

Delivery is usually within 3-10 days from dispatch.

 

Please see below for charges which apply for delivery to the Rest of the World:

Delivery Charges to the Rest of the World start at £11.95 for parcels weighing up to 1KG. Rates may vary according to the weight of the parcel.

All prices shown online include VAT. At checkout VAT (20%) will be deducted where applicable.

Customers may E-Mail / Call us at any time to get the full cost of shipping before they purchase any items.

Delivery is usually within 5-15 days from dispatch.

 

Re-Delivery Charges

Please ensure that the delivery address you enter is correct. Goods that are returned to us will incur a further delivery charge.

Temporarily Out of Stock Items

If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.

Returns Policy

Please note that you are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.

If you receive an item that is faulty or incorrect, you must notify us within 7 working days. We will repair or replace the goods or refund your payment, as appropriate. You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.

Please contact us for a returns authorisation code prior to returning any item. We will not accept returned goods that are not accompanied by a returns authorisation code.

Returns for any other reason are at our discretion and will be considered only on goods that are unopened and in original condition with all tags and/or packaging.

Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery.

Please contact us to obtain a returns number and returns delivery address.

Cancellation of your Order

You have the right to cancel your order within 7 days of receipt of goods. This cancellation period commences the day after the day you receive the goods. Please note this excludes all medicines and personal hygiene products.

To cancel a your order, please write a letter or send an email stating that you wish to exercise your right to cancellation, including your full name, address, and order number. Your item must be re-packaged securely and sent so that it reaches us within seven working days of the date that your order was delivered to you.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.

If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.

Internet Security and Safeguard

Internet security and the safeguard of our customer important information is of the upmost importance here at My Med Shop.

That's why we use the best internet security systems. We do understand that some people are a little cautious when shopping online, but we use some of the highest levels of security systems available in the UK.

Our servers are proactively managed by our team of experts to make sure they are fast, reliable and secure.  Our website uses a SSL Certificate which carries a $10,000 guarantee.  This is an advanced encryption technology that protects important and personal information from prying eyes.

All important information such as credit card numbers and personal information is processed externally by WorldPay. 

When you purchase online with us, the process is fully automated and nobody ever sees your card information at any stage during the process.

Customs and Import Duties

With respect to the supply of certain products to the USA and other countries, you understand that this supply is subject to the control of the local Customs. My Med Shop cannot guarantee an exact delivery time of your order and in instances where your order is seized by customs, My Med Shop will not be able to offer a refund for orders not delivered under these circumstances. You agree and understand that it is your responsibility to prepare for any delays that may occur in obtaining your order from us or in the event of customs seizing your order, the cost of the order will be born by you in full.

International deliveries are subject to opening and inspection by customs authorities.